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Defining the NEW Customer Journey #Cloudtalk Sponsored by @SAP

Hosts Brian Fanzo & Daniel Newman discuss a wide range of topics ranging around the future of work, cloud computing and technologies impact on today’s digital business. The month of September is being dedicated to “Customer Experience & the Customer Journey” (See today’s questions below). Follow hashtag #CloudTalk on twitter to join the conversation!

This event is sponsored by SAP & PivotPoint.IO.  Download SAP’s Blueprint for Digital Marketing Success Toolkit – Download the InfoBriefs now. Subscribe to the LIVE event here: https://blab.im/brian-fanzo-new-customer-journey-cloudtalk-sponsored-by-sap QUESTIONS: Q1. What about the customer journey has changed the most over the last 5 years? #Cloudtalk Q2. Most companies focus on the customer journey pre-sale, What other factors must be considered? #Cloudtalk Q3. What can we learn from our kids, that will allow us to understand today’s customers better? #Cloudtalk Q4. What impact does technology have on the loyalty programs & referral marketing of the future? #Cloudtalk Q5. How has SaaS impacted the customer support strategies for brands? #Cloudtalk Q6. What new technology or disruptions should brands be looking at to improve the customer experience? #Cloudtalk Miss last weeks show you can watch the entire episode here:

Daniel Newman

After 12 years of running technology companies including a CEO appointment at the age of 28, I traded the corner office for a chance to drive the discussion on how the digital economy is going to forever change how business is done. I'm an MBA, adjunct business professor and 5x author of best-selling business books including "The Millennial CEO" and "The New Rules of Customer Engagement." Pianist, soccer fan, husband and father, not in that order. Oh and for work...I'm the CEO of Broadsuite Media Group and President of V3 Broadsuite, a family of marketing and media agencies that help companies be found, seen and heard in a cluttered digital world. I also give keynote speeches around the world on the topics such as digital transformation, technology and marketing.